Medical Case Manager - Dubai

We are looking for a Medical Case Manager with a strong spoken and written command of the English and Arabic languages.

As the Medical Case Manager, you will be a core member of our (small) Dubai team and part of our case-management team down in Hamburg, Germany. You will focus on the contact with the patients from the MENA region to understand patient’s medical complaints and history as  a foundation of case assessment as presented to your team in Hamburg. The primary tasks include:

  • First point of contact for mainly Arabic and English-speaking international patients in MENA region.
  • Interview patients about their medical condition(s) and understand their medical needs.
  • Operational communication with representatives of insurance companies in the Gulf region.
  • Entering all necessary and available data into CRM system and communicate with the team in Hamburg, both verbally and in writing.
  • Communication with our clients about medical, service and financial matters.

Desired skills

  • Medical knowledge, gained through experience and/or education, is required.
  • You are well-structured and understand how to apply priority management of operational matters
  • Excellent oral and written English and Arabic skills are required.
  • Communication, punctuality, proactivityand flexibility are important skills in this position
  • Experience in (international) patient management in a B-to-B and/or B-to-C environment is preferred 
  • You have a creative and resourceful mind as they relate to finding / identifying quality, service and cost-solutions for your clients 
  • You are a team player and keen to be part of a small, but very ambitious international company.
  • Strong working knowledge of MS office, CRM systems and cloud-related tasks

If you are interested in such an exciting position please send us your application.