Medical Case Manager - Dubai

We are looking for a Medical Case Manager with a strong spoken and written command of the English and Arabic languages.

As the Medical Case Manager, you will be a core member of our (small) Dubai team and part of our case-management team down in Hamburg, Germany. You will focus on the contact with the patients from the MENA region to understand patient’s medical complaints and history as  a foundation of case assessment as presented to your team in Hamburg. The primary tasks include:

  • First point of contact for mainly Arabic and English-speaking international patients in MENA region.
  • Interview patients about their medical condition(s) and understand their medical needs.
  • Operational communication with representatives of insurance companies in the Gulf region.
  • Entering all necessary and available data into CRM system and communicate with the team in Hamburg, both verbally and in writing.
  • Communication with our clients about medical, service and financial matters.

Desired skills

  • Medical knowledge, gained through experience and/or education, is required.
  • You are well-structured and understand how to apply priority management of operational matters
  • Excellent oral and written English and Arabic skills are required.
  • Communication, punctuality, proactivityand flexibility are important skills in this position
  • Experience in (international) patient management in a B-to-B and/or B-to-C environment is preferred 
  • You have a creative and resourceful mind as they relate to finding / identifying quality, service and cost-solutions for your clients 
  • You are a team player and keen to be part of a small, but very ambitious international company.
  • Strong working knowledge of MS office, CRM systems and cloud-related tasks

If you are interested in such an exciting position please send us your application. Please address to mr. Rob Driessen This email address is being protected from spambots. You need JavaScript enabled to view it.